privacy policy

Handbuilt Creative ("Handbuilt Creative", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an enquiry, interact with our advertising, or engage us to provide virtual reality (VR), augmented reality (AR), mixed reality (XR), digital development or related creative and consulting services.

1. Information we may collect
Depending on how you interact with us, we may collect information including:
* Your name;
* Company or organisation;
* Job title or role;
* Email address;
* Telephone number;
* Information you provide in an enquiry, contact form or project brief;
* Correspondence and communications with us;
* Information relating to proposals, projects, contracts and client relationships;
* Billing and administrative information;
* Information supplied through advertising platforms such as LinkedIn;
* Technical information relating to your use of our website, such as IP address, browser, device type, pages visited, referring website and interaction data; and
* Other information you choose to provide to us

We generally do not seek to collect sensitive personal information unless it is reasonably necessary for a particular project or you provide it to us voluntarily.

2. How We Collect Information
We may collect personal information when you:
* Contact us by email, telephone or through our website;
* Submit an online enquiry;
* Submit a LinkedIn or other advertising-platform lead form;
* Request information, a proposal or quotation;
* Engage us to undertake a project;
* Communicate with us during a client or supplier relationship;
* Attend a meeting, presentation or industry event involving us; or
* Interact with our website or digital advertising.

We may also receive business contact information from publicly available sources, professional networks and third-party platforms where permitted by applicable law.

3. How We Use Your Information
We may use personal information to:
* Respond to enquiries and requests;
* Discuss potential projects and business opportunities;
* Prepare quotations, proposals and contracts;
* Provide and manage our services;
* Communicate with clients, prospective clients, suppliers and project partners;
* Administer client accounts and projects;
* Provide information about relevant services or capabilities;
* Improve our website, advertising and marketing;
* Understand how visitors interact with our website and advertising;
* Maintain business and financial records;
* Protect our systems, business and users from misuse or security threats; and
* Comply with legal, regulatory and contractual obligations.

We do not sell personal information.

4. Marketing and Advertising
We may use advertising and analytics services to understand the effectiveness of our marketing and to reach organisations and individuals who may have an interest in our services.
These services may include platforms such as:
* LinkedIn;
* Google Analytics;
* Google Ads; and
* Similar analytics, advertising or measurement services.

Our website may therefore use cookies, pixels, tags or similar technologies, including advertising measurement technologies such as the LinkedIn Insight Tag.

These technologies may collect information about your browser, device and interaction with our website.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
You may also be able to manage advertising and privacy preferences through the relevant third-party platform.

5. LinkedIn Lead Generation Forms
We may use LinkedIn advertising to promote our services to relevant business audiences.
If you submit a LinkedIn Lead Gen Form, LinkedIn may provide us with information you have chosen to submit, such as your:
* Name;
* Work email address;
* Company;
* Job title; and
* Other information requested in the form.

We use this information to respond to your enquiry, assess whether our services may be relevant to your organisation and communicate with you regarding potential projects.
Information you provide through LinkedIn is also subject to LinkedIn's own privacy practices.
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6. Sharing Personal Information
We may disclose personal information where reasonably necessary to:
* Employees, contractors and consultants involved in providing our services;
* Technology, cloud hosting, email, analytics, accounting and other service providers;
* Professional advisers such as accountants, insurers or legal advisers;
* Project partners or subcontractors where necessary to perform a project;
* Government, regulatory or law-enforcement bodies where required by law; or
* Another organisation as part of a business restructuring, acquisition or sale, subject to appropriate confidentiality and privacy protections.

We seek to disclose only the information reasonably necessary for the relevant purpose.
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7. International Data Handling
Handbuilt Creative is based in Australia and works with clients and technology providers in Australia and internationally.
Some services we use may process or store information outside Australia. This may include cloud infrastructure, software-as-a-service providers, analytics platforms, communications systems and advertising platforms.
Where personal information is transferred internationally, we take reasonable steps appropriate to the circumstances to ensure it is handled securely and in accordance with applicable privacy requirements.
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8. Storage and Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include access controls, password protection, secure cloud services, software and system security measures, backups and restrictions on access to client information.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
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9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our ongoing business relationship, legitimate business requirements, or applicable legal, accounting and regulatory obligations.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it.
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10. Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
In some circumstances, applicable law may permit or require us to refuse access to particular information. If this occurs, we will explain the reason where legally permitted.
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11. European Economic Area and United Kingdom Users
Where the European Union General Data Protection Regulation (GDPR), UK GDPR or similar privacy legislation applies to our handling of your personal information, we will process personal information on an appropriate legal basis.
Depending on the circumstances, this may include:
* Your consent;
* Taking steps at your request before entering into a contract;
* Performing a contract with you;
* Compliance with a legal obligation; or
* Our legitimate interests in operating, developing and marketing our business, where those interests are not overridden by your privacy rights.

Where applicable, you may have rights including the right to:
* Access your personal information;
* Correct inaccurate information;
* Request deletion of information;
* Restrict certain processing;
* Object to certain processing;
* Request portability of certain information; and
* Withdraw consent where processing is based on consent.

These rights may be subject to limitations and exceptions under applicable law.
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12. Marketing Communications
If we send you direct marketing communications, you may ask us to stop at any time.
You can unsubscribe using any unsubscribe facility provided in the communication or contact us directly.
We will respect valid opt-out requests.
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13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
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14. Privacy Enquiries and Complaints
If you have a question, request or complaint regarding privacy or the way we handle your personal information, please contact:
Email: privacy-policy@handbuiltcreative.com.au
Website: www.handbuiltcreative.com.au

We will take reasonable steps to investigate and respond to privacy concerns.
If you are in Australia and are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
If you are located outside Australia, you may also have rights to contact your relevant local privacy or data-protection authority.
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15. APP-related comments
The AR app owner welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the means above during business hours Monday to Friday.
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16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
The current version will be published on our website with the date of the most recent update.